People are more equal if there is a small power distance. In America, just a normal average low-level employee can approach a CEO and talk to him/her.

权利距离小的话就意味着员工和上司们会更加平等。在美国，一个普通低级别的小职员也可以直接和老板说话谈事儿。

mentality

心态;思想状况;思想方法

Americans place a great deal of emphasis on the self and personal identity。

Evaluating how and when trust has been violated goes a long way to restoring it. Handling the issue in a professional, non-confrontational manner means hearing the other person’s story. Calmly listening to both sides often prevents a simple misunderstanding from becoming an intolerable situation.

下属对上司：1.Do not ask him/her private life, unless you have to;2. Usage of formal language---do not talk like you are talking with your friend; 3. Hold the door for him/her; 4.Act professionally; 5. Get things done before deadline.

　　上次对下属：1.Do not as him/her private life, unless you have to; 2.Even though you are the boss, but don't forget, be respectful to people who work for you;3.Do not step over the line---- keep your relationship within work;4.Show that you care about your employees, not only care about what they can do for you;5.Do not ever ask them to deal with your private problems, also, never ask them to work extra shifts without paying them.

　　以前的公司一般有总机，由接线员将电话转接到各部门或者个人。现在很多公司拥有类似的前台服务。那么，如果你是在为别人转接电话的话应当怎么说呢。

　　电话转接

　　i'll put you through right now.

　　我现在就帮你转接过去。

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